FAQ

What is the Potato Industrial Complex?

The first rule of the Potato Industrial Complex is that we don’t talk about the Potato Industrial Complex.

What is the second rule of the Potato Industrial Complex?

The second rule is loyalty. The third rule is snacks. The fourth rule is naps.

Do you have a good Pound Cake recipe?

Yes. Take a large potato, insert 4 toothpicks for the legs, 1 toothpick for the tail, and adhere two googly eyes to the face. Baked in a heated blanket at medium setting for 45-60 minutes. Enjoy. 

Does “Pound Town” mean what I think it means?

Sadly for you, no. Pound Town is a sovereign nation of citizens loyal to the Potato Queen, Pound Cake. 

What do I have to do to become a Pound Town citizen?

Congratulations, you already are. Citizenship is automatic once you've watched even 1 second of Pound Cake's content. To maintain good standing, you must pay taxes to the Queen in the form of snacks and compliments and you must pledge fealty daily by placing your hand over your heart and shouting, "ALL HAIL POUND CAKE!"

Product

Product Colors: Should I trust the swatch color of the product image?

The short answer is: trust the product images.

Our color swatches are there to give you a quick way to compare different options side-by-side, but they may not always be an exact match to the actual garment. This is especially true for heather colors (like Heather Navy or Heather True Royal), which are blended fabrics that have a textured look.

The product mockups you see on the page come directly from Printful, our production partner, and are the best representation of what your item will look like when it arrives.

Shipping

What countries do you ship to?

Right now we ship to the United States and Canada only. This deeply pains our Potato Queen, who deserves immediate world domination—but dealing with international rules, forms, and tax laws would interfere with her nap schedule. 

What should I yell when my package arrives?

"ALL HAIL POUND CAKE!"

How long does shipping take?

Because every item is made to order, shipping takes a bit longer than typical online shopping.
Production takes 2–5 business days, then shipping takes 3–8 business days to the U.S. or 5–12 business days to Canada.
In total, please allow about 1–3 weeks for delivery.

Do you offer expedited shipping?

No. I could barely figure out how to get this Shopify site up and running. Don't ask me to do anything complicated. 

Do Canadian orders include duties/taxes?

Yes—duties & import taxes are calculated at checkout so there are no surprise fees on delivery. 

Will you deliver Pound Cake to my home?

No. 

Returns & Exchanges

Are returns or exchanges allowed?

Because every item is custom-made to order, we do not accept returns or exchanges for wrong size, color preference, or buyer’s remorse.

Terms & Conditions 

This is official notice from Pound Cake that she has updated her terms and conditions. By viewing even one second of her content you hereby agree to the legally binding and eternally irreversible Terms & Conditions of Pound Town Citizenship.

I. Supreme Rulership Clause

You acknowledge Pound Cake as your Supreme Leader and Potato Queen. All decisions regarding your life, finances, beauty routine, and diet are now at her sole discretion. Her rulings are final, unquestionable, and often based on vibes.

II. Snack Appropriation Policy

Pound Cake retains the right of first dibs on all snacks. This includes, but is not limited to: cheese, peanut butter, chips, pizza crusts, and anything you appear to be enjoying.

III. Comfort & Property Reassignment Act

Pound Cake may claim, steal, repossess, or otherwise confiscate any and all soft surfaces, including but not limited to: your bed, couch, blanket, pillow, and personal dignity. Complaints may be filed at IDGAF@poundcake.gov.

IV. Legal Representation & Power of Attorney

Pound Cake is legally authorized to act as your Power of Attorney in all matters, including medical decisions, legal matters, tax filings, and online shopping. Any purchases made on your behalf are final.

V. The No Escape Clause

Unfollowing Pound Cake and/or deleting Instagram does not exempt you from these terms. Throwing your phone in the ocean and moving off grid will not exempt you from these terms. You are bound to Pound Cake’s jurisdiction for eternity. There is no opt-out. There is no loophole. There is only Pound Town. Blessed be our Potato Queen.